Customer Service

Check out what our local and web customers are saying about us...

~"When I called the Market to place 4 separate mail orders, all of which were sent with personalized enclosure cards to recipients in NC, VT and CA, Steve handled everything efficiently, courteously and with such good cheer that it got my day off to a great start! Each of the packages arrived at its respective destination 4-5 days later--in perfect condition and in plenty of time for the contents to be savored over the long holiday weekend, and everyone was not only surprised but totally delighted with the mouth-watering selections: primarily locally-produced items such as Thistle Hill Farm Tarentaise cheese; Fox Hollow Farm mustard and Maplecrest Farm maple syrup but also Bequet salted caramels and Skillet Bacon Spread...I'm getting hungry just thinking about them! Clearly, whenever we want to send someone a special treat (including ourselves) the Woodstock Farmers' Market is the first place that always comes to mind!" George and Keith, DC-January 2012

~"What a fabulous packing job!! The Carmelita Bars and Chocolate Raspberry Brownies are as fresh and "out-of-this-world" delicious as if I directly purchased them from WFM today." Karenann, Florida- January 2012

~"I received a beautifully wrapped box and I wanted you to know how well it arrived and so carefully packed. I know we will enjoy its contents and we have every intention to do some ordering ourselves. Thank you so much and best of luck with your new opening of your store. It looks fantastic online." Margaret, New York- December 2011

~"I received my package today! And you are correct, the John Kelly Truffles are
simply amazing!! We have already cracked open the mustard and enjoyed it!
We are so excited about getting these wonderful products delivered right to our door here in upstate New York." Christine, New York - December 2011

~"Thank you "bunches" for the careful attention you have given me. My "bestest" to all at WFM." Karenann, Florida - August 2011

~"Thanks very much...you people have a great business down there...my wife and I always look forward to stopping in whenever we're passing through Woodstock." Kent, Vermont - July 2011

~"Hi Abby. You did a wonderful job choosing the items...the selection is exactly what I was hoping for! He will be very happy to receive the basket...thank you for your time and efforts! I would recommend the Woodstock Farmers' Market to anyone and will search for a way to comment on your thoughtful service!!" Gretchen, Connecticut - July 2011

~"I'm a busy person...but I wanted to take time out of that busy life to compliment you on the person in your shipping department. The merchandise was packed with care. It was a present and it arrived without bent edges or crushed corners...it's been a long time since I've seen someone take such care in what they do. I hope you give that person a big thank-you from me." Susan, Maine - June 2011

~"Everyone involved was as friendly & helpful with my problem as they are with everyone who shops at the Market. The Farmers' Market has fine food but an even finer group of people who make it all work." Henrietta, Connecticut - February 2011

~"Wow - Thank you. I was online looking for a place to order some fun stuff for my Father's birthday and found your site. I love your site and will have to order some items for myself. Connie, January 2011

~"Abby, Thank you so much for all of your help and putting together a great package for my brother and his wife. Your price was less and I believe better quality than..." Beth, January 2011

~"For Christmas I bought some great stuff, Fat Toad Farm Goat's Milk Cajeta Caramel for one, and then ordered more so my son could take some back with him. With that order, I ordered the Nitty Gritty Grain Company Cornbread, Pancake and Muffin Mix. Wow! I made the cornmeal cake and EVERYONE went wild over it, so now I'm back to order more of that for my family. The caramel and the cornmeal are my new favorites, THANK YOU!" Robin, Connecticut - January 2011

~"Your site was easy to navigate and offered plenty of options; the shipping rate is quite reasonable, and there were no problems with the shopping cart. I appreciate your generous offer of personal assistance..." Lynn, December 2010

~"Just placed my first mail order of the season and wanted to tell you WFM's always improving website is the most user-friendly one yet!" Keith, Washington D.C. - December 2010

~"That cheese is amazing (Jasper Hill Farm Constant Bliss Cheese)! I lived in France for seven years and felt like I'd been taken back!" Katie, Pennsylvania - November 2010

~"Thanks so much. We will be ordering more from you guys in the future." Patty, November 2010

~"It is always a pleasure to shop Woodstock Farmers' Market. I use your Mail order, it's good old fashioned customer caring." Laurie, Massachusetts - October 2010

~"I wanted to write to let you know how much I enjoyed the Cottage Hill Pancake Mix that I recently tried from the Farmers' Market. We are firm believers in not using pre-packaged mixes when we can and we always make things, especially baked goods, from scratch. We got the pancake mix as a gift and tried it out a couple of weeks ago. It was hands down THE BEST pancakes we've ever made at home. These pancakes were so light and flavorful, and we (and our guests) gobbled them up. I have to say that I look forward to ordering more of them for the cold winter months. We'll even give the Farmers' Market a "shout out" when we do serve them to friends, although we'll be tempted to take all the credit!" Moxi, Washington D.C. - September 2010

~"Ciao! I attended the wedding of..... It was one of the loveliest weddings I've ever attended, and the food was amazing! I have to get the recipe for the gazpacho that was served!! I tried to find it on the website, but didn't have much luck :( Please send me the recipe and I will be a WFM fan forever!!" Kris, Connecticut - August 2010

~"Just want to say what a terrific website you have. I love navigating to all the delicious places you have available, makes me hungry. My cousin's wedding was catered by WFM-and the food was OUTSTANDING! I must have made, not exaggerating and not counting the times I went up for other people, 10 trips to refill my plate. The beef, the hummus wraps, the mini crab cakes, the fruit and veggie skewers, yikes, I want it all over again. Then the carmelita bar that the grooms dad shared with me, OMG! as they say, it was unbelievable, as was every other dessert.
I've just ordered a bunch of Italian products for a basket we're making for a Gala in October. I can't wait to put it together and see the price soar as the guests out bid each other to have these food items. That's if I don't use one or two of them before then. So happy to be introduced to WFM - it will now become my favorite place to shop online, if only I could get my lunch there. Congratulations on your awards and the for fine job you did at my cousin's wedding!" Robin, Connecticut - August 2010

~"I'm a huge fan of your store and wished I lived closer! You always have exceptional varieties of food." Nancy, Vermont - August 2010

~"I was in Vermont on vacation and stopped at your wonderful store. I had a Carmelita Bar from the bakery and it was amazing. Would you be willing to share that recipe?" Rachel, Minnesota - July 2010

~"Hi! My friend sent me a Brownie Package from the Farmers' Market yesterday. They are delicious and were presented and wrapped beautifully. Congratulations on all fronts!" Maria, Washington D.C. – May 2010

~"We finally got to your store in March and we were very pleased. What a neat store! We will try to come by ever time we are up in Vermont. We hope to come back in September." Rhonda - April 2010

~"Our favorite sandwich is the John's Hillbilly Steak and Cheese (#3). The whole crew really likes it. When it first came out, everyone over here was ranting and raving about it. We are one of your most loyal patrons and have a beaten path that leads right to the Market!" -- Jean, The Vermont Standard - April 2010

~“The oo’s and ah’s I heard in between bites at the event was a hearty endorsement from what I could tell!  There was a kind of hush in the room with lots of contented chewing.  Once people swallowed, I heard raves about the carrot salad.  I had the hummus wrap and was in heaven. And I think you may need to apply for a license to sell those brownies!  They are most decadent.  The Woodstock Farmers' Market remains an exceptionally fine Caterer – I felt so comfortable having you all at the helm for the food that day.  Your food spoke for itself and I’m quite sure everyone will remember their meal from the Woodstock Farmers’ Market." Annette, Vermont – March 2010

~“Thank you so much for sending me an e-mail.  I really appreciate it – It’s a testament to why your store is so wonderful.  Not only is your assortment of products like nothing within a 50 mile radius of Killington, but you also have fantastic, friendly, exceptional customer service.” Kasia – March 2010

~"First of all, I want to say how absolutely amazing the Woodstock Farmers’ Market is!  I have been visiting for over three years and have enjoyed just about every one of your delicious offerings.  Your staff is awesome, friendly and helpful and the Baked Goods are to die for!  My husband, a died in the wool meat – n- potatoes kind of guy was even so wowed by your sandwiches that when working in the area recently he brought all of his co-workers in for lunch 2-3 times a week.  Thank you very much and keep up the fantastic job that you are doing!" Hathaway – February 2010

~"What a nice surprise to receive a package from Woodstock Farmers’ Market!  My husband appreciated your gift to him.  Thank you for your fine customer service!  I’m going to get on your website and order something for my daughter.  Thanks again!" Barb, Michigan – January 2010

~“Thank you so much for providing us with such fantastic, quality food for our wedding celebration ...we never imagined we could provide such a feast within our limited budget!  You really helped me to make the day perfect. If I can ever be of any help as a reference for your catering business, please let me know!” Abby and Mike  – September 2009

~"Just wanted to let you know how great the cake was we ordered last weekend!  It was for our parents joint birthday party, and the whole family was impressed.  The fillings were delicious and the frosting was extra perfect.  It helped make our celebration special and we were very grateful for all the hard work on the part of the baker.  Thanks again!" Marla, Vermont – September 2009

~"Thank you so much for the email and the upgrade! It's amazing to get excellent customer service these days. It's often a rare find and a real treat when it happens. I'll definitely be passing you guys on through my Twitter and Facebook feeds." --Tuvinh

~"I LOVE that I can now order online from you (though I know that you've probably been online for quite some time already).  You have totally saved me the effort of having to wrap and go to the post office!  And of course, it's FABULOUS being able to send gifts from my favorite Woodstock store! Keep up the great work!" --Jen

~"Thanks again for your help...you certainly went above and beyond the call! If my travels ever take me up your way, I will definitely stop by to say hello. And, I will do some future online shopping with WFM...I am always looking for unique gift ideas...Target gift cards get old after a while :-). WFM is indeed a special place with special employees. You've got a new customer!" --Doug

~"Just a note to tell you that I received most enthusiastic reports on the packages you sent for me. They and I were delighted. Thank you!!" --Anne

~"Just want to let you know how much we all enjoyed the box from the Market.  My compliments on the simple yet elegant packaging.  The three boys loved their Czech cookies and it was all we could do to wrestle them away in time to preserve them as ornaments instead of treats.  Everyone was amazed at their detailed decoration..." --Susan, Washington DC

~"We came across the Woodstock Farmers' Market on our last visit to Woodstock this past October. We are vegetarians and try to eat only organic foods and it was a pleasure shopping in the Market. The vegetables were so fresh and tasty and your veggie burgers are the best we have ever tasted! We tell all our family and friends to stop by the market when they are visiting Woodstock..." --Rob

~"You're my new best friend. Thanks for all your help..." --Cindy

~"Thank you so much. Not only do I think your mustard is great, I think you are too!!!" -- Jennie

~"WOW! Those brownies are amazing!!! We had them for breakfast this morning and they are great with coffee. The family split the brownies 4 ways and then voted the raspberry chocolate the best brownie ever ("so moist, so chocolatey, so delicious"). The walnut brownie was also superb ("lots of nuts, great taste). The chocolate bars have really been a hit. We share a different one each night. So far all have been terrific - the curry chocolate was a knock out..." --Gayle, NYC

~"I appreciate your service very much, as well as your fantastic supplies. Now that I know about you, I intend to check back and explore some of the cheeses..." --Reuben

~"Thank you for the speedy confirmation! Thank you again for such a pleasant shopping experience, I will continue to tell me friends about WFM online..." --Jeff

~"I just wanted to let you know that I received my order yesterday of the brownies, macaroons and bacon/chocolate bar.  The macaroons are wonderful.  We are looking forward to trying the brownies today.  I really appreciate your wonderful customer service.  The packaging on the items was so lovely and thank you for the nice tote bags that you included in my order. I will keep your website in my favorite places folder and order from you again..." --Michelle