Orders
Orders may be placed 24 hours a day, seven days a week via our secure web site. Telephone orders can be placed Tuesday - Saturday 10am - 6pm (eastern time). Call us at (802) 457-3658, Ext. 242.

Privacy Statement
We will not share your personal information with anyone. We never even see your credit card information unless you call us, becaue it is stored on a remote server that resembles Fort Knox. We don't like unsolicited calls or mail either, and don't need the bad karma incurred by jeopardizing your privacy.

We do collect email addresses so that we can reach you in the future to check on your satisfaction or alert you to special offers. If you'd like us to remove you from the list, just let us know and we'll do it right away. See our Contact Information.

Shipping
We receive and process all orders within 24 hours. Orders are shipped Monday through Thursday via UPS. Please note that all orders placed on Thursday will ship the following Monday. We are happy to include a hand written gift card at your request, at no extra charge.

Please note: During certain months of the year, shipping perishable food becomes a challenge. Depending on the season (typically June-September; December-March) there may be certain items we advise you not to purchase or that may require overnight shipping. These items will be designated as such on the site or we will contact you directly to discuss your options.

Also note that we may require extra handling charges during the time of year when special care is necessary to make sure your purchases do not freeze or thaw. Additionally, if we have to split a shipment due to the perishable nature, we will notify you prior to shipping.

Shipping rates are based on "real time" using UPS's shipping calculator. Your actual shipping total is based on the destination and zip code, weight of the package and the shipping materials used from Woodstock, Vermont. Note that the shipping rates you see at check out are not necessarily the publsihed rates from UPS.

Sorry, we are unable to ship to PO Boxes or APO/FPO addresses.

The map below shows typical "transit" or shipping time to various parts of the country for standard UPS Ground. These are not guaranteed times. A note for our New England shoppers: for overnight delivery, please choose regular UPS Ground; typically, UPS Ground ships throughout New England in one or two business days.

Overnight Shipping and Saturday Delivery
We offer overnight shipping, and Saturday delivery which will add additional shipping fees.  Please call (802) 457-3658 ext. 242  by 1pm Eastern Time to arrange for overnight or Saturday deliveries.

International Shipments
Woodstock Farmers' Market can ship anywhere in the world, provided the customer assumes all shipping costs, taxes and tariffs. For specific information and assistance please contact mail@woodstockfarmersmarket.com or call (802) 457-3658, Ext 242.

We regret that at this time we are unable to ship to APO/FPO addresses.

Recycled Packaging
We hate packing peanuts, but get loads of them when products are shipped to us. Rather than buy more and encourage the styrofoam industry, we recycle them and other packing materials when we send your order to you. Please consider passing them on to someone else when you unpack your box so that they don't end up in a landfill somewhere (local Pack-and-Ship places sometimes take them).

Payment Options
Woodstock Farmers' Market accepts the following credit cards on orders placed on our web site: MasterCard, Visa, American Express and Discover. Cash, checks or money orders are not accepted. Prices in our store do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchases.

Our Guarantee
We have chosen products we love and hope they please you as well. All of our mail order products are also sold in our store. Our goal is to have you absolutely satisfied with our products, service and delivery. If we don't meet that goal and you are dissatisfied in any way, please contact us and we'll make it right!

Return Policy
If the item you order arrives damaged or spoiled, we will gladly replace it. However, due to the nature of perishable products, we are unable to assume the loss incurred by delays due to an incorrect shipping address; the recipient's absence for more than a day after delivery; or incorrect handling on the part of the recipient. Packages are clearly marked "perishable" on the outside to avoid nasty surprises.

Out of Stock Items, Weather, Price Changes and Other Unpleasant Facts of Life
We try to keep all items in stock at all times, but due to the nature of perishables, sometimes we may be temporarily out of a product. We will make suitable substitutions of equal or greater value when we can, or will be happy to send the item later when it becomes available. In either case, we will contact you and ask for your preference.

When a product costs us more than it did before, we try to absorb the difference if we can. But due to the vagaries of ingredient, packaging and shipping costs, we will sometimes find it necessary to raise prices before we get a chance to update our site. Sorry about that. We'll do our best to keep you informed when the price change is significant.

We try to cut cheese with laser-like accuracy, but if you've ever tried to cut something to an exact weight you know that you're likely to be off by a few hundredths of a pound. Us too. We will be as close as we can, and won't charge you for the difference.

Because we love our products so much, we want the best for them on their journey to you, and want them to arrive in optimum condition. Therefore we may delay shipping some items during the hottest months (cheese and chocolate, coffee, olive oil and some other items suffer greatly when they get too warm). If we can we will package them with gel packs and rush them to you, but the cost of packaging and shipping increases when we do this. So if we're concerned about sending something out, we'll call you and discuss it first.

Gift Certificates
We will send out Gift Certificates via USPS. They may be applied to any item we sell.

Corporate Gifts
There are many ways to say Thank you, Congratulations or Happy Holidays but everyone loves food. Sending a gift of Vermont maple syrup, cheeses and other fine foods are the perfect way to show employees and clients how much you value them. Choose from our gift boxes or work with our experienced staff to create a unique gift. Please contact us at 802-457-3658, ext 242 to customize a program that meets your needs.